TERMS & CONDITIONS
1. About This Policy
This Privacy Policy is published by Nishat Hotels and Properties Limited (“we,” “us,” “our”), the company responsible for the management and operation of Nishat Emporium Mall, located on Abdul Haque Road, Johar Town, Lahore, Pakistan. Nishat Emporium Mall operates under the larger Nishat Group.
This policy explains how we collect, use, store, and protect personal information relating to individuals who visit our premises, use our website at nishatemporium.com, interact with our social media channels, contact our customer care team, participate in our events and promotions, or otherwise engage with our services.
It also describes your rights regarding your personal information and how to contact us if you have questions or concerns.
By visiting Nishat Emporium Mall or using our website or any of our digital services, you acknowledge that you have read and understood this Privacy Statement.
2. Who We Are
Nishat Emporium Mall is managed by Nishat Hotels and Properties Limited, a subsidiary of the Nishat Group. The mall is located at Abdul Haque Road, Q Block, Johar Town, Lahore, Pakistan. For privacy-related correspondence, please use the contact details provided in Section 12 of this policy.
While we manage the common areas and overall operations of Nishat Emporium Mall, individual retail stores, restaurants, entertainment venues, and service providers operating within the mall are separate legal entities.
Their privacy practices are governed by their own policies, not this one. We encourage you to review the privacy policies of any individual tenants whose services you use.
3. Information We Collect
When You Visit the Mall
Our premises are monitored by CCTV and other security surveillance systems throughout the mall’s common areas, car parks, entrance points, and public spaces. This monitoring is conducted for the safety and security of all visitors, staff, tenants, and property. Vehicle license plate information may be captured through our car park management systems.
When You Use Our Website
When you visit nishatemporium.com, we may automatically collect technical information, including your IP address, browser type, device type, pages visited, time spent on pages, and the source from which you arrived at the site. This is collected via cookies and similar tracking methods to improve our website and understand visitor behavior.
When You Contact Us
If you contact our customer care team by telephone, email, via the contact form on our website, or through any of our official social media channels, we collect the information you provide, including your name, contact details, and the nature of your inquiry or complaint.
When You Participate in Promotions, Competitions, or Events
If you enter a competition, sign up for a promotional offer, register for an event, or participate in marketing activities, we collect the information you provide, which may include your name, contact number, email address, and other details.
When You Subscribe to Our Newsletter or Follow Us on Social Media
If you subscribe to receive newsletters or marketing communications, we collect your contact details. Engagement with social media platforms is subject to their own privacy policies.
When You Use Our Wi-Fi
If you use complimentary Wi-Fi within the mall, you may be required to provide certain information to access the service, subject to applicable terms.
4. How We Use Your Information
We use the personal information we collect to ensure safety and security, manage inquiries and complaints, improve our website and services, carry out marketing activities (where consent is provided), administer events and promotions, comply with legal obligations, analyze visitor trends in aggregate form, and protect our legal rights.
We do not use personal information for automated decision-making that produces legal or significant effects without human involvement.
5. Marketing Communications
We may send you information about events, promotions, and updates via email, SMS, or social media if you have subscribed or where legally permitted.
You may unsubscribe at any time using the link provided in our communications or by contacting us directly.
6. Sharing Your Information
We do not sell your personal information.
We may share data within the Nishat Group for operational purposes, with service providers under strict confidentiality agreements, with legal or regulatory authorities when required by law, during business transfers, or in emergency situations involving safety or public risk.
7. CCTV and Security Surveillance
CCTV is used throughout common areas, entrances, and parking facilities for security and safety purposes. Footage is retained for a limited period and only shared where required by law or with relevant authorities during investigations.
8. Data Security
We apply appropriate technical and organizational measures to protect personal information from unauthorized access, loss, or misuse. However, no system is completely secure.
9. Retention of Personal Information
Personal data is retained only as long as necessary for operational, legal, or security purposes. CCTV footage is overwritten after a defined retention period. Marketing data is retained while consent remains valid.
10. Cookies
Our website uses cookies to ensure functionality and analyze usage patterns. Users may disable cookies in browser settings, but this may affect site performance.
11. Your Rights
Subject to applicable law, you may request access, correction, deletion, or restriction of your personal data, object to processing, or withdraw consent for marketing communications.
Requests can be made using the contact details provided below.
12. Contact Us
If you have questions or wish to exercise your rights, contact us at: +92 42 3259 2000
13. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with an updated effective date. Users are encouraged to review it regularly.